Refund policy

🔁 Return & Refund Policy

Last updated: [02/13/2026]

We want you to love your order. If something isn’t right, please review our policy below.

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✅ Returns

Due to the nature of our products, all items are made to order. For this reason, we do not accept returns or exchanges for:

• Wrong size

• Change of mind

• Color or design preference

Please review product descriptions and size charts carefully before placing your order.

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❌ Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, we’re happy to help.

To be eligible for a replacement or refund:

• Contact us within 7 days of delivery

• Provide clear photos of the issue

• Include your order number

Once approved, we will issue a replacement or refund at no additional cost.

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💰 Refunds

If your refund is approved:

• Refunds are processed to the original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

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🚫 Non-Refundable Items

Refunds will not be issued for:

• Incorrect size selection

• Buyer’s remorse or preference changes

• Normal wear and tear

• Delays caused by shipping carriers or customs

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📦 Lost Packages

If a package is confirmed lost by the carrier:

• We will offer a replacement or refund

• Orders marked as “delivered” by the carrier are not considered lost

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🌍 International Orders

Customs fees, duties, or taxes are non-refundable and remain the responsibility of the customer.

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✉️ Contact Us

If you experience any issues with your order, please contact us:

Email: [pilotbaraa@outlook.com]
Response time: 24–48 business hours