Shipping policy
Last updated: [2/13/2026]
Thank you for shopping with us! Below you’ll find everything you need to know about how we process and ship orders.
📍 Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Please note that processing time is separate from shipping time. Once your order is processed, it will be handed over to our shipping partner.
During high-demand periods (sales, holidays, product launches), processing times may be slightly longer.
🚚 Shipping Times
Canada 🇨🇦
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Estimated delivery: 10–20 business days
United States 🇺🇸
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Estimated delivery: 10–20 business days
International 🌍
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Estimated delivery: 10–30 business days
Delivery times are estimates and may vary due to customs, carrier delays, or local postal services.
💰 Shipping Costs
Shipping rates are calculated at checkout based on:
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Destination
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Order size and weight
Any applicable shipping fees will be clearly shown before you complete your purchase.
📦 Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking details.
Please allow 24–72 hours for tracking updates to appear after receiving your tracking number.
🌍 Customs, Duties & Taxes
For international orders, customs fees, duties, or taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.
❗ Delays & Lost Packages
We are not responsible for delays caused by:
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Customs clearance
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Carrier issues
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Incorrect or incomplete shipping addresses
If your order appears lost or significantly delayed, please contact us and we’ll do our best to assist.
✉️ Address Accuracy
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately after placing your order.
📩 Contact Us
If you have any questions about shipping, feel free to reach out:
Email: [pilotbaraa@outlook.com]
Response time: 24–48 hours (business days)